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Privacy Policy

Effective Date: July 29, 2026

Introduction

At Aqua Voice, we are deeply committed to safeguarding your personal data. This Privacy Policy outlines our practices regarding the collection, use, disclosure, and protection of your personal information when you access or use Aqua Voice's website, desktop applications, mobile applications, and related services (collectively, the "Services"). By using our Services, you acknowledge that you have read and understood this Privacy Policy.

Information We Collect

We collect personal data to provide Services. This information includes:

  • Account Information: When registering for Aqua Voice, you provide personal details such as your name, email address, billing address, and payment information. We use this information to manage your account, process payments, and provide customer support.

  • Transcript Data: Aqua Voice provides transcription services that process audio inputs. For users with Privacy Mode disabled, we may securely store transcript data on our servers to the extent necessary to improve the product. Otherwise, transcript data is not collected; however, session metadata including timestamps, device type, and performance metrics may still be collected.

  • Technical Information: We collect technical data such as IP addresses, browser type and version, operating systems, and performance metrics. This information assists us in improving functionality, security, and overall user experience.

  • Advertising and Attribution Information: We collect information about how you found Aqua Voice so that we can measure our advertising. On the web, this includes a first-party identifier stored in the aqua_aid cookie and advertising click identifiers passed to our site by advertising platforms (such as gclid, fbclid, and similar parameters). In our mobile app, this includes app-install attribution provided by Apple and by our attribution provider, described in "Advertising and Measurement" below.

How We Use Your Information

We utilize the personal data we collect for purposes including but not limited to:

  • Delivering and maintaining our Services;

  • Communicating with you regarding your account, service updates, security alerts, or customer service inquiries;

  • Measuring and improving our advertising and marketing;

  • Preventing, detecting, and addressing security incidents, fraud, or other unauthorized or illegal activities;

  • Complying with applicable laws, regulatory obligations, and enforcing our terms and policies.

Advertising and Measurement

We advertise Aqua Voice, and we measure whether that advertising works.

  • Web attribution. When you arrive from an advertisement, we record the advertising click identifier in the URL and set a first-party identifier (the aqua_aid cookie) so we can connect that visit to a later signup. For visitors in the European Economic Area and the United Kingdom, we do not do this automatically when the page loads. It happens in your browser only after you accept advertising cookies.

  • App install attribution. Our iPhone app uses Apple's AdServices framework to learn which Apple Search Ads campaign, ad group, or keyword led to an install, and uses Branch, an attribution provider, to measure installs from our other campaigns. Neither uses Apple's Advertising Identifier (IDFA), neither tracks you across other companies' apps or websites, and neither triggers an App Tracking Transparency prompt. Neither runs for users in the European Economic Area or the United Kingdom.

  • Conversion measurement. We share measurement data, which may include a cryptographically hashed version of your email address together with the event that occurred (for example a signup or a purchase) and its value, with the advertising platforms we buy from, so they can report which campaigns performed. Today those platforms are Google, Meta, Reddit, X, LinkedIn, OpenAI, and Apple. This is sent from our servers through Stape, our server-side tag management provider.

  • What we do not do. We do not sell your personal information, and we never share your transcripts or your audio with an advertising platform.

How We Share Your Information

We share your personal data only under clearly defined conditions:

  • Service Providers: We engage third-party service providers to support essential business operations, including hosting services, payment processing, customer support, data analytics, and advertising measurement. These providers process your information solely in accordance with our instructions and maintain strict confidentiality.

  • Advertising Partners: As described in "Advertising and Measurement," we share limited measurement data with the advertising platforms we buy from.

  • Legal Compliance and Protection: We may disclose your personal data if legally required or if we believe that such disclosure is necessary to protect the rights, property, or safety of Aqua Voice, our users, or others; respond to lawful requests from public authorities; or comply with judicial proceedings or legal processes.

  • Consent-Based Sharing: Beyond the scenarios described, we will only share your information with third parties if we obtain your explicit consent.

How Long We Keep Information

We keep personal data for as long as your account is active, and afterwards only as long as we need it.

  • Advertising and attribution data: the aqua_aid cookie lasts up to 13 months. App-install attribution is deleted 13 months after the install, and the underlying device identifier and the raw response from the attribution provider are deleted after 30 days.

  • Account and billing records: retained for as long as your account exists and afterwards where we are required to keep them, for example for tax and accounting purposes.

  • Transcript data: governed by your Privacy Mode setting.

When you ask us to delete your account, we delete your attribution records as part of that request.

SOC 2 Compliance

Aqua Voice has been certified as SOC 2 Type II compliant by the independent third-party Advantage Partners. You can read our announcement here. And you can go to our Trust Center on Vanta here.

Data Security

Aqua Voice implements robust administrative, technical, and physical safeguards designed to protect your personal information from unauthorized access, disclosure, alteration, and destruction.

Your Rights and Choices

You maintain certain rights concerning your personal data, including the ability to:

  • Access, update, correct, or request deletion of your personal information;

  • Opt-out of receiving promotional communications;

  • Ask us not to use your information for advertising measurement, by contacting us at the address below.

To exercise these rights, please contact us using the details provided below.

Children's Privacy

Our Services are not intended for use by individuals under the age of 13. We do not knowingly collect personal information from children under 13 years old. If we become aware of collecting such data, we will promptly delete it from our systems.

Changes to This Privacy Policy

We reserve the right to periodically update this Privacy Policy. Any revisions will be posted prominently, with the updated effective date clearly indicated. We encourage you to regularly review this policy to stay informed about our privacy practices.

Contact Information

If you have any questions, concerns, or requests regarding this Privacy Policy or the handling of your personal data, please contact us via email at support@withaqua.com or join our Discord.